2021 Convenience Store Ops Report

SURVEY INSIGHTS, BENCHMARKS, AND TRENDS

Challenges and Opportunities Shaping Operations Strategies in 2021 and Beyond

The pandemic exposed many of the challenges that operators have dealt with for years, while also introducing new ones – from overseeing compliance in stores to handling third-party delivery services. In our 2nd annual research study conducted in collaboration with Technomic, the 2021 Convenience Store Ops Report reveals exclusive insight into top pain points, trends, and opportunities for the convenience store industry, including:

How technology is being used (and not used, yet) for key operations initiatives
Benchmarks to compare how long it takes employees to complete tasks, audits, and other activities
Strategic priorities for operations leaders in 2021 and beyond

Survey Findings from Page 9 of the Report

Why multi-unit operators are prioritizing operations execution (OpsX) initiatives
What is (and isn’t) and operations execution (OpsX) platform
What specific functional and platform requirements are important
How to evaluate solutions and build the business case for your initiative

What our customers are saying